Custom Orders & Return Policy

Custom orders are ALWAYS a possibility!


*include a detailed message with the item that you want customized, or pictures for inspiration!

Return policy for Jewelry:

We do allow returns for store credit, items that are sent back to Jay.Nicole Jewelry that are in the same condition as originally shipped, will receive full store credit for that item. Exchanges for items of the same value or lesser value will receive store credit for any overage of original price. No refunds. 

Store credit will be allowed within 15 business days of receiving the item to the customer. 

Return policy for Clothing:

Due to orders being custom, we do not offer returns or exchanges.